I have been an entrepreneur for my entire life. I started my first company when I was 20 with my business partner, Scott Sanfilippo. I learned first hand the importance of customer service, and how difficult it is to be an entrepreneur. I sold two companies, both to much larger companies than the one I owned, and I even stayed on with one of them, which was a publicly traded company on the Nasdaq in the role of VP. I've experienced virtually every side of the equation. I've also been a mentor to many other small businesses.
If there's one thing I can't stand, it is when a company grows so large that it can torment it's customers. One company that I have had personal experience with is a my mortgage servicing company, Ocwen. In my lifetime, I have never come across such a poor excuse for a company. If