How Quickly People Forget

Was there ever a time in your life where you gave someone a chance to advance themselves, and once they became successful - they totally forgot about everything you did for them?  Of course, they did for themselves too, and they worked hard...  But some people must really think they did it all themselves, because when you run into them a few years later, and you're met with at attitude, it's a tad annoying...  I guess the part that makes me smile is that I know what comes around, goes around... At one time, Scott and I employed over 200 people in the prime of Solid Cactus.  Many more worked for us.  Hadn't it been for us, many people would have never gotten started in their career path.  We gave many people the start they needed when they were young, right out of college.  Many of these people still work

Some Companies Just Don’t Deserve to Have Customers

I have been an entrepreneur for my entire life.  I started my first company when I was 20 with my business partner, Scott Sanfilippo.  I learned first hand the importance of customer service, and how difficult it is to be an entrepreneur.  I sold two companies, both to much larger companies than the one I owned, and I even stayed on with one of them, which was a publicly traded company on the Nasdaq in the role of VP.  I've experienced virtually every side of the equation.  I've also been a mentor to many other small businesses. If there's one thing I can't stand, it is when a company grows so large that it can torment it's customers.  One company that I have had personal experience with is a my mortgage servicing company, Ocwen.  In my lifetime, I have never come across such a poor excuse for a company.  If