Spirit Airlines – Good or Bad?

Posted by Joe P. on October 30, 2014
Travel / No Comments

I fly a lot for work, in fact, I fly multiple times per month, and I tend to fly with very short notice, which for the airline industry makes me a very profitable customer.  I buy wine, and I always pay for the Internet.  I have flown over a million miles and I have watched air travel degrade in many ways over the past few years, while seeing a lot improve.

I decided to try out spirit. I was very impressed by their model of paying for what you use. Their ticket prices are very fair, and they do a great job of telling you exactly what will happen to you if you don’t follow their rules.

My first flight went great. In fact, it went so well that I was considering moving all of my air travel to them. I pack light, so I am their ideal passenger. I also live near their home base of Fort Lauderdale. I fly to Dallas and Chicago on a continual basis.  I also want to support them because they are a local company and provide a lot of jobs to South Florida.

When I landed in Dallas, I had a full day ahead of me. The flight went great – on time, no drama. I told a few of my friends that warned me about Spirit about how much I enjoyed the flight. I was ready to make the switch.
so it was time to return to Fort Lauderdale. Spirit did a great job of reminding me that cash would not be accepted on the flight for drinks. I was cool with that. I was dying of thirst but I knew this wouldn’t be a problem, since I had my credit cards.

As the flight attendants come around to do service, they announced that their credit card reader was broken and they could only take cash.

I asked the flight attendant very nicely, I said, “I feel like a dick even asking you this but I’m really thirsty and would like to purchase wine. I don’t have cash on me. Can I write you a check?”  her answer was, “I’m sorry sir, we can only take cash”. So I had said, “ok, can I at least have a drink of water” and her reply was, “nothing is complimentary”.

So great, you tell me not to bring cash, then tell me you can’t accept the form of payment you told me to bring. Then, you can’t even give me a sip of water.

I can remember a time on Southwest Airlines that I almost missed the flight, and I was running down the concourse, and the gate agent was announcing over the PA System “I see you Joseph Palko!  You can do it!”.  When I made it onto the plane, I was sweating and couldn’t breathe and the flight attendant brought me a cold beer and said, “You look like you can use this, courtesy of Southwest Airlines”.

Do I give Spirit another chance?  Or do you think the “culture of cheap” is so ingrained throughout the organization that the people that work there will never care about customer service?  Being thirsty for two hours really sucks, but next time, will they do something even worse?

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Thank Heaven for Mobile Check Deposits!

Posted by Joe P. on October 10, 2014
Banking / No Comments

Bank of America Alert  Your Mobile Check Deposit is Processing   jp josephpalko.com   Joseph Palko Mail

Can you believe that TJ Maxx Credit was nice enough to send along a check for a $0.13 overpayment?  I’d like to say thank you to Bank of America for allowing me to deposit via my mobile device as driving this check to an ATM or a branch would have cost more in fuel than it was worth to deposit the check.

Time to Move Along

Posted by Joe P. on September 11, 2014
Looking Back, Miscellaneous / No Comments

Throughout life, we end chapters of our life story, and begin writing new ones.  Many times, when we reach pivotal moments in our lives, we are faced with very difficult decisions…  The birth of a child, marriage, moving – the list goes on and on.  The book of my life would probably be 1000 pages…  I have experienced so much change throughout my life.  Even though we are often reluctant to change – most changes are for the better.  There will always be things from the past that we miss, or we wish had stayed the same – but with each life change comes many new experiences, and the opportunity to meet new people.

Another chapter of my life has completed, and a new chapter has begun.  After Scott and I sold Solid Cactus in 2009, I had stayed on with Web.com for two years during the transition, and in 2011, I began working as the CMO for 3dcart.  I have to say, I honestly loved working for 3dcart.  The software is really easy to use, and the platform is super stable.  I had the opportunity to be a part of a really great management team, and I will truly miss my 3dcart team.

I am also super excited to write the next chapter in my life.  I have known the family that owns AmericanEagle.com for many many years, and I have always been so proud of their accomplishments.  They build what I would consider the absolute best and most modern websites found on on the Internet today, and I’m excited to be working with my new family.  I’m happy to still be based in South Florida too!  Even though I’ll now be travelling a lot, after living in Florida for so many years, cold weather is bound to kill me.  I’m not used to the temperature going below 70  :)

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